Support & Extended Warranties


Custom Support for Your Business

There are times when an organisation’s in-house IT department might be stretched or depleted, whether expected or otherwise.Despite this, there is still a requirement to safeguard the IT systems and keep them working normally to enable the business to continue to operate effectively, especially as many technologies are transitioning from a physical device to residing within the software layer.To help alleviate such circumstances, we offer flexible cloud/hybrid support.Our support is a scalable, responsive extension to your organisation’s own IT function that seamlessly augments in-house technical support services for organisations of all sizes. It is often used to provide reactive technical assistance and expertise for specialist products or on an ad hoc basis to cover staff holidays, maternity/paternity leave, illness or when staff are busy with internal projects.


Whether it is extended warranty for longevity of your invested solution, an annual maintenance contract with health checks and onsite engineer visits for comprehensive cover or an advance replacement service for mission critical equipment, we have you covered for complete peace of mind. Choose from a wide range of support options available covering various vendors and solutions.  


We offer our standard UPS power protection services, which include initial design, install, commissioning and servicing, we also offer lifecycle reports, and full project management.


Working with a range of quality battery manufacturers, we offer a bespoke battery design and build services as well as a range of replacement, testing, installation and disposal services.

Our VERTIV UPS maintenance services include genuine VERTIV spare parts, official VERTIV firmware and software and all works are carried out by factory trained VERTIV engineers.

Extended Warranty

We offer customized warranty and maintenance services.

We understand the need for preventative maintenance which is why our annual maintenance contract include health checks, onsite engineer visit, email and telephone support for our comprehensive cover.

Comprehensive Warranty (exclusive through our partners)

We are able to offer a comprehensive three-year warranty on all new CertaUPS units coupled with a two-year warranty on the batteries. Contact us today to find out how to gain access to technical support and industry leading support.

In the event there is a fault which cannot be fixed, and to ensure your downtime is minimized, an advance replacement is provided for complete peace of mind.

This five-year package is far more than an extended warranty for UPS systems and covers your UPS for 24/7 technical support, parts inclusive with an 8 working hour response.

The Power Assurance Package can be purchased together with the UPS and provides 100% labour, travel and parts included, preventative maintenance, repair and replacement for a full five years. With this level of protection, you avoid unexpected downtime costs and gain network availability.

Critical Power Solutions

  • Uninterruptible Power Supplies (UPS)
    • Three Phase & Single Phase
    • Industrial, Utility & Commercial Grade
    • Rackmount Industrial
  • Stand Alone Inverters
  • Batteries – 10 to 15 Year Warranty
    • NiCad & Lead Acid
    • Flooded & VRLA
  • Battery Chargers
  • Automatic & Manual Transfer Switches
  • Static Transfer Switches
  • Variable Frequency Drives – LV & MV
  • Transformers – Dry Type
  • Power Line “Sag” Voltage Correctors
  • Power Line Conditioners
  • Custom AC & DC Power Systems
  • AC & DC Panelboards
  • Main DC Switchboards

Field Technical Services

  • Contract Calibration Service
  • NIST Traceable Certification
  • Instrument Repair Service
  • Customized Training Solutions
  • UPS Installation & Maintenance
  • Battery Installation & Maintenance
  • EPA Approved Battery Disposal
  • Load Distribution Surveys

Service Contracts 3rd party

  • Predictive, preventative and corrective maintenance 
  • Audit Reports online
  • Job performance reports online



More Services We Offer

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