Support & Extended Warranties

EXTEND YOUR BUSINESS

Custom Support for Your Business

There are times when an organisation’s in-house IT department might be stretched or depleted, whether expected or otherwise.Despite this, there is still a requirement to safeguard the IT systems and keep them working normally to enable the business to continue to operate effectively, especially as many technologies are transitioning from a physical device to residing within the software layer.To help alleviate such circumstances, we offer flexible cloud/hybrid support.Our support is a scalable, responsive extension to your organisation’s own IT function that seamlessly augments in-house technical support services for organisations of all sizes. It is often used to provide reactive technical assistance and expertise for specialist products or on an ad hoc basis to cover staff holidays, maternity/paternity leave, illness or when staff are busy with internal projects.

Supported Vendors

  • Microsoft
  • Cisco
  • HP
  • Dell
  • VMware
  • Citrix
  • NetApp
  • Symantec
  • Veaam
  • Acronis
  • Juniper
  • Motorola

Choose from a wide range of support options available covering various vendors and solutions. 

Extended Warranty

As a valued partner of Vertiv, CertaUPS and other leading vendors, why not extend the life of your invested solution with flexible and cost effective 1, 2 and 4 year extended warranty options available.

Annual Maintenance Contract

We understand the need for preventative maintenance which is why our annual maintenance contract include health checks, onsite engineer visit, email and telephone support for our comprehensive cover.

Comprehensive Warranty (exclusive to CertaUPS products only)

As a leading partner of CertaUPS, we are able to offer a comprehensive three year warranty on all new CertaUPS units coupled with a two year warranty on the batteries. Contact us today to find out how to gain access to technical support and industry leading after sales assistance.

Advance Replacement (exclusive to Vertiv portfolio of products)

This service is designed for mission critical equipment. In the event there is a fault which can not be fixed, and to ensure your downtime is minimised, an advance replacement is provided for complete peace of mind.

Power Emergency (exclusive to Vertiv UPS only)

Ensure business critical continuity with protection for Vertiv UPS solutions only. This five year package is far more than an extended warranty for UPS systems and covers your UPS for 24/7 technical support, parts inclusive with an 8 working hour response.

Power Assurance (exclusive to Vertiv UPS only)

Ensure business critical continuity with comprehensive protection for Vertiv UPS solutions only. The Power Assurance Package can be purchased only together with the UPS and provides 100% labour, travel and parts included, preventative maintenance, repair and replacement for a full five years. With this level of protection, you avoid unexpected downtime costs and gain network availability.

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